TECHNICAL DOCUMENTATION & CONTENT
I help businesses turn complex software, processes, and technical information into documentation that customers and employees can actually use.
WHAT I DO
SERVICES
Whether you need one clear guide or a larger documentation project, I can turn scattered or complicated information into useful content.
STARTING AT $250
Review existing customer or employee documentation and identify confusing, missing, outdated, inconsistent, or difficult-to-use content.
Deliverable: a prioritized improvement report with specific recommendations.STARTING AT $750
Clear, professional documentation for customers, employees, onboarding, recurring procedures, and software workflows.
Deliverable: polished, structured documentation ready for use.STARTING AT $1,500
Knowledge bases, technical guides, troubleshooting content, API/data documentation, and larger documentation projects.
Deliverable: organized documentation tailored to your audience and product.Larger projects are quoted individually based on scope, complexity, and source material.
SELECTED WORK
My portfolio demonstrates the ability to explain software, technical concepts, and user processes clearly and systematically.
A practical getting-started guide organized around user goals, prerequisites, procedures, troubleshooting, best practices, and quick-reference material.
View sample →USER DOCUMENTATIONDocumentation addressing keyboard navigation, focus, text alternatives, forms, errors, accessible tables, and accessibility concepts.
View sample →ACCESSIBILITYTechnical documentation covering REST endpoints, authentication, parameters, JSON examples, SQL, troubleshooting, and documentation quality standards.
View sample →TECHNICAL / DEVELOPER DOCSFULL PORTFOLIO
ABOUT
I bring together professional writing and editing, software technical support, research, instructional communication, and technical documentation.
My experience supporting software taught me to approach technical information from the user's perspective: understand the problem, find the relevant information, and communicate the solution clearly.
My M.A. in English and American Literature from Eastern Michigan University strengthened my research, writing, editing, and analytical skills. I also have hands-on experience creating technical documentation and learning unfamiliar systems quickly.
HOW IT WORKS
Understand your product, process, audience, and goals.
Examine existing material and identify gaps and opportunities.
Create clear, structured documentation built around user needs.
Review for accuracy, usability, consistency, and accessibility.
Provide polished documentation ready for your team or customers.
LET'S TALK
Tell me what you're working with and what you'd like to improve. I'll help you determine the most useful next step.